FAQ

  • See our directions page for information on how to get to the studio
  • New students must fill out a registration form online or in-person prior to attending
  • Those new to yoga should start with our Beginners Courses
  • Dress comfortably, clean and free of fragrances
  • You may reserve your spot online or by phone
  • We suggest arriving 10-15 minutes early so our desk staff can orient you to the space and you can settle in with ease
  • Please check in at the front desk upon each visit, even if you registered online
  • Bare feet or socks only inside all class rooms
  • We offer props and a limited number of community mats free of charge as well as Jade Harmony rental and retail mats for sale
  • Inform your teacher of any health conditions, including pregnancy, prior to class starting time
  • Relax and enjoy your experience
  • Children 12+ years of age may participate in the generally available yoga/fitness classes when accompanied by his/her parent at all times with a liability waiver signed by a parent or legal guardian. Normal fees apply. YogaWorks reserves the right to discontinue usage for any person whose behavior is offensive to any other person or to a child who is unsupervised.
  • Family Yoga is always open to any age child(ren) and to all members of the family
  • Please contact us for private family yoga appointments
  • Under no circumstances are children to be left without parental supervision anywhere in our studio unless we are offering a kids-only class (eg. a child cannot sit in our lobby while a parent attends class) and non-participating children cannot be inside the studio where the parent is practicing to circumvent this rule (eg. a child cannot read a book in the corner of the studio while the parent practices).
  • Room capacities are limited and teachers start on time
  • Online reservations are lifted 5 minutes before the start time to allow timely students entry
    • If class is full, waitlisted students will be added to the roster at this time on a first come, first served basis so if you do not arrive 5 minutes before class starting, you may lose your spot even if you pre-registered
  • Non-habitual latecomers will be allowed into class up to 10 minutes after the start time
    • Desk staff will monitor the status of the class and allow you entry after the centering meditation to reduce disruption to other students
  • Frequent latecomers will receive a verbal warning and an alert on their profile
    • Students with a history of tardiness may be denied late entry into class
  • Holiday schedules will be posted online in advance though are subject to change as the date approaches.
    • If you haven’t pre-registered, check our live schedule before heading out.
  • Unexpected cancellations will be posted online as soon as humanly possible
    • Students on the roster will be notified via email and/or phone
    • Regular attendees of the class may receive an email about the cancellation if they are signed up for account alerts and notifications
  • For your account to sync correctly, check that your MBO app email address matches the one we have on file for you in our system
  • Make sure that you click on the verification link in the email that is automatically sent from the MBO app
  • If you’re still having trouble, contact the MBO support team from the link within the app menu